Will I usually have actually an engineer delivered for several faults?
We’ll constantly attempt to fix any problems straight away, but we can solve remotely, we’ll send an engineer if it’s not something.
1 areas that are cabled. 362Mbps download that is average
2 VIRGIN MEDIA CABLED STREETS ONLY. According to average top time download performance, virginmedia.com/ourspeeds. Film predicated on 4.1GB file size, a solitary user and wired connection. Minimal device requirements use.
3 VIRGIN MEDIA CABLED STREETS ONLY. Predicated on normal top time install performance, virginmedia.com/ourspeeds. Music record album predicated on 85MB file size, an user that is single wired connection. Minimal device requirements use.
The appropriate material
Your price will likely not increase through the minimal period except for broadband only packages.
New clients only. SERVICES ONLY FOR SALE IN VIRGIN MEDIA SYSTEM AREAS. Susceptible to survey, network credit and capacity check. A period that is minimum to your solutions, please check basket for details.
What’s a minimal period? Once you just take any solutions from us you will end up investing using that solution for the absolute minimum length of time (e.g. 18 months). We call this at least period, minimal term or minimal dedication duration nevertheless they suggest the thing that is same. Please look at your container for information on the period that is minimum is applicable to your solutions you’ve selected.
Imagine if I cancel or go house? If you cancel throughout the minimal period, you may have to spend an early on disconnection charge, including whenever you proceed to a house outside the Virgin Media system area – the reason being you will end up asking to cancel your solutions early. The Virgin Media community will not protect every one of the UK – please use our post rule checker right right here to test accessibility. You’ll find additional information from the disconnection that is early and procedure by visiting the Legal Stuff portion of the web site right here. For the complete terms and conditions please just click here.
Got a necessity for rate? We’ve got you covered
Upgrades for eligible Ultimate Oomph customers from 500Mbps to 600Mbps will likely be finished by 31st March 2021.
General General
General General
Services and installing of gear might vary at the mercy of federal federal government advice on COVID19
Payment: you may be charged a payment handling fee, made payable to Virgin Media Payments Ltd if you pay by any other means than Direct Debit. You might elect to receive a paper bill alternatively. In the event that you go with a paper bill, we possibly may ask you for one more quantity because of this service, which we’re going to let you know about whenever you request the change.
Re re Payment might be expected ahead of time. Your bill that is first includes cost when it comes to thirty days you join (from the afternoon you join), plus 30 days beforehand. Phone Calls might be monitored. Further terms and conditions use. See parts below for lots more Legal material.
Money-back guarantee: The 14-day cash back guarantee is present for new and current broadband and television customers having a brand new solution. Phone within week or two of solution activation to cancel and now we’ll refund the month that is first fee and any installation cost. You shall simply be charged for deals ( phone phone phone calls, texts, acquisitions, solution improvements) occurring after activation. Statutory legal rights perhaps perhaps not affected.
Comprehensive servicing/repairs: Excludes misuse/mistreatment and accidental harm. See conditions and terms. Gear stays property of Virgin Media.
SIM: Separate agreements and stipulations connect with your broadbanmobile solutions|services that are mobilInvest the broadband and mobile solutions from us, you certainly will get split bills for the broadband and mobile solutions.
Weather: Satellite and signals that are aerial be suffering from extreme climate. See virginmedia.com, Sky bt.com and.com for complete information on each provider’s services and products.
For facts about just how much it costs to phone all of us from the Virgin Media house phone, visit virginmedia.com/callcosts. Phone expenses off their sites and mobiles differ.
QuickStart: just readily available for broadband to properties which are currently serviceable and also had Virgin Media solutions formerly. Virgin mobile installation shall simply take much longer.
Installation: professional installation charges may use on particular packages or packages (beginning ?30 for standard install).
Set-up Fee: There’s an activation cost of ?35. Nonetheless, if you’re on a single of our 30-day rolling contracts you’ll want to spend one more one-off flexi charge of ?45.
Distribution of one’s equipment to keep via Click & Collect is free.
Residence distribution of the gear is an extra ?5.
BT charge as much as ?129 fee for faults inside of house boundary (including kit away from warranty).
Remedies: then legal remedies are available including the right to require a price reduction by an appropriate amount if you have experienced a problem with Virgin Fibre caused by Virgin Media’s failure to exercise reasonable care and skill in providing Virgin Fibre to you. To find out more about whenever appropriate treatments can be obtained to you visit org this is certainly https: //www. Citizensadvice.uk/
Split agreements connect with your broadband and services that are mobile.
Provides Provides
Offers Provides
Oomph bundles: Oomph packages include a mobile SIM and a speed boost that is broadband. Cellphone SIMs available with a selection of packages, price stated includes 5GB mobile data, limitless minutes and texts. Downgrading an ongoing solution in your bundle may lead to lack of bundle discount and/or boosted speeds.
Seven times faster: considering fastest widely available advertised download that is average (average rate 516Mbps for M500 Fibre Broadband vs normal speed 67Mbps for BT Superfast Fibre 2 Unlimited and 63Mbps for Sky Fibre Max).
Virgin Media Connect software: needs compatible iOS/Android mobile or tablet. Virgin mobile phone clients: the software kik shall work with a computer device where a Virgin mobile phone SIM exists and setup happens to be finished. Virgin fiber clients: the software shall focus on a computer device where setup happens to be finished utilizing My Virgin Media account details. Virgin fiber clients may use the Connect application on as much as 7 products at any one benefit and time from Virgin Media’s WiFi hotspots whilst on an outing. For setup: mobile phone information connection necessary for Virgin Mobile clients. Internet (mobile information or WiFi) connection needed for Virgin fiber clients. British just. Experience varies by location and quantity of users. It is not necessarily feasible to ensure that we’ll manage to provide this application on every unit, platform and system that is operating or variant. Stipulations use.
WiFi Booster: WiFi Booster available simply to qualified clients who we’ve identified (either through a Virgin Media representative or through the Virgin Media Connect software) as having a blackspot in the account address that is registered. Qualified clients can get one WiFi Booster per consumer, available through the app. Qualified clients can get a 2nd booster by calling our solution agents. A booster that is third will be released after a website check out has had destination and it is reliant upon agent evaluation. Boosters are in no additional cost that is monthly Comprehensive home TV / Maxit television customers and above (clients can sign in My Virgin Media to see if they’re eligible). Monthly fee will use in the event that you downgrade to A virgin fibre that is ineligible package. Cost for Virgin fiber clients that have (or downgrade at any time for you to) other packages is an extra ?3 four weeks when it comes to WiFi that is first Booster and ?2 per extra WiFi Booster, cancellable at any moment on 1 month’ notice. All gear continues to be the home of Virgin Media. It should be gone back to us upon demand or even a fee will use. Hub 3 needed.